Team Leader

Hdfc life wants to bring on a Team Leader for its Binoy Badal Dinesh Bag, Kolkata team. Salary is up to ₹35,000/month. 8 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Irda Charges Are Not Applicable For This Position. Charges May Be Applicable For Other Positions.

Compensation

You will be paid ₹25,000 – ₹35,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Verbal communication, Typing speed, CRM tools and Hindi and English
• Basic English
• Freshers can apply
• You are polite and calm under pressure

What you will do

As a Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• You will log every interaction and its outcome in the support system.
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Quick facts

• Job location: Binoy Badal Dinesh Bag, Kolkata, West Bengal
• Job type: Full time
• Vacancies: 8
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Hdfc life.