Team Leader

Looking for a Team Leader role in B. B. D. Bag Dalhousie Square, Kolkata? Hdfc Life is hiring now. 10 candidates will be hired for this role. Great for first-time job seekers. You can earn up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Active listening, Typing speed, Verbal communication, CRM tools
• Basic English
• Freshers can apply

Salary

The salary for this role is ₹25,000 – ₹30,000 per month.

What you will do

• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Quick facts

• Work location: B. B. D. Bag Dalhousie Square, Kolkata, West Bengal
• Job type: Full time
• Openings: 10
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Hdfc Life.