Team Leader

Looking for a Team Leader role in Bhawanipur, Kolkata? Hdfc Life is hiring now. Great for first-time job seekers. 12 candidates will be hired for this role. Salary is up to ₹32,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Marketing

Salary and benefits

The salary for this role is ₹28,000 – ₹32,000 per month.

What the job involves

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Marketing
• Basic English
• Freshers can apply
• Marketing
• A customer-first, polite attitude

Job details

• Job location: Bhawanipur, Kolkata, West Bengal
• Employment type: Full time
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 12
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Hdfc Life today.