Email Support Executive

Start your next role as an Email Support Executive with Headsup Hr Solutions Private Limited in Marathahalli, Bengaluru. The team is filling 10 vacancies. Salary is up to ₹28,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

What you will do

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Verbal communication, Active listening and Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone polite and patient

What you get

You will be paid ₹20,000 – ₹28,000 per month.

Position details

• Job location: Marathahalli, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 10
• Employment type: Full time

Ready to start? Upload your resume and apply to Headsup Hr Solutions Private Limited today.