Email Support Executive

Headsup HR Solutions Private Limited is looking for an Email Support Executive to join its team in Kadubeesanahalli, Bengaluru. The pay goes up to ₹25,000/month. There are 10 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Punjabi, Bengali, Hindi, English

What the job involves

As an Email Support Executive, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Hindi, Outbound and Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Punjabi, Bengali, Hindi, English

Salary and benefits

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Job details

• Location: Kadubeesanahalli, Bengaluru, Karnataka
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site

Ready to start? Upload your resume and apply to Headsup HR Solutions Private Limited today.