Email Support Executive

Looking for an Email Support Executive role in Kadubeesanahalli, Bengaluru? Headsup HR Solutions Private Limited is hiring now. 7 candidates will be hired for this role. You can earn up to ₹25,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : English, Hindi

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: English, Hindi
• You are patient and calm under pressure

Day-to-day work

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Compensation

You will be paid ₹18,000 – ₹25,000 per month.

Job at a glance

• Work location: Kadubeesanahalli, Bengaluru, Karnataka
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 7
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Headsup HR Solutions Private Limited. It takes less than a minute.