Email Support Executive

A new Email Support Executive role is open at Headsup HR Solutions Private Limited, Kadubeesanahalli, Bengaluru. There are 20 open positions. Salary is up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound, Inbound | Languages : Hindi, English

What you get

You will be paid ₹19,000 – ₹25,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound, Inbound
• Languages: Hindi, English
• You are customer-first and polite

Roles and responsibilities

Here is what a typical day looks like:

• You will meet quality, call-handling and satisfaction targets.
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Position details

• Work location: Kadubeesanahalli, Bengaluru, Karnataka
• Vacancies: 20
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Headsup HR Solutions Private Limited reviews applications regularly.