Email Support Executive

Headsup Hr Solutions Private Limited has an opening for an Email Support Executive based in Kadubeesanahalli, Bengaluru. You can earn up to ₹25,000/month. The team is filling 20 vacancies. Great for first-time job seekers.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Domestic | Languages : Hindi, English

What you get

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Requirements

• Open to freshers
• Tenth Pass or equivalent
• Comfortable with Domestic, English, Hindi, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Domestic
• Languages: Hindi, English
• Someone polite and patient

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.

Job at a glance

• Job location: Kadubeesanahalli, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Headsup Hr Solutions Private Limited reviews applications regularly.