International Voice Process Agent

A new International Voice Process Agent role is open at Headsup Hr Solutions Private Limited, Cox Town, Bengaluru. Salary is up to ₹35,000/month. There are 30 open positions.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Inbound, Outbound | Languages : English

Pay and perks

You will be paid ₹22,000 – ₹35,000 per month.

What we are looking for

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of English, Inbound, International and Outbound
• Good English
• Freshers can apply
• Type: International, Inbound, Outbound
• Languages: English
• A customer-first, polite attitude

Day-to-day work

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Position details

• Work location: Cox Town, Bengaluru, Karnataka
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30

Ready to start? Upload your resume and apply to Headsup Hr Solutions Private Limited today.