International Voice Process Agent

Headsup Hr Solutions Private Limited has an opening for an International Voice Process Agent based in Cox Town, Bengaluru. There are 20 open positions. You can earn up to ₹32,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, International | Languages : English

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹29,000 – ₹32,000 per month.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Domestic, English, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, International
• Languages: English

Job at a glance

• Job location: Cox Town, Bengaluru, Karnataka
• Vacancies: 20
• Timings: 8:30 AM - 5:30 PM | Monday to friday
• Work mode: Office-based
• Job type: Full time
• Interview: 7.30pm to 10pm PM | Monday to friday

Apply today and take the next step in your career with Headsup Hr Solutions Private Limited.