International Voice Process Agent

Headsup Hr Solutions Private Limited wants to bring on an International Voice Process Agent for its Wheeler Road, Bengaluru team. No experience? You can still apply. The team is filling 30 vacancies. Salary is up to ₹32,000/month.

Note from the employer

Handle Inbound/Outbound Calls With International Customers To Resolve Queries And Provide Support. Maintain Clear Communication In English, Ensure Customer Satisfaction, Follow Company Processes, Update Crm Records, And Meet Quality And Productivity Targets. Strong Communication And Problem-Solving Skills Required. Type : International, Inbound, Outbound | Languages : English

Salary and benefits

You will be paid ₹23,000 – ₹32,000 per month.

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Outbound
• Good English
• Freshers can apply
• Type: International, Inbound, Outbound
• Languages: English

Job at a glance

• Work location: Wheeler Road, Bengaluru, Karnataka
• Vacancies: 30
• Work type: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Headsup Hr Solutions Private Limited. It takes less than a minute.