International Voice Process

Headsup Hr Solutions Private Limited has an opening for an International Voice Process based in Cox Town, Bengaluru. The team is filling 10 vacancies. Salary is up to ₹32,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Kannada, Hindi, English

What you will do

As an International Voice Process, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Pay and perks

Compensation: ₹22,000 – ₹32,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Hindi, Inbound, Kannada, Outbound
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Kannada, Hindi, English
• A customer-first, patient attitude

Quick facts

• Work location: Cox Town, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Headsup Hr Solutions Private Limited reviews applications regularly.