Team Leader

Headsup HR Solutions Private Limited is hiring a Team Leader in Marathahalli, Bengaluru. The team is filling 10 vacancies. The pay goes up to ₹50,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

Skills and qualifications

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi, Outbound
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English
• A patient, polite attitude

Salary and benefits

The salary for this role is ₹25,000 – ₹50,000 per month.

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Marathahalli, Bengaluru, Karnataka
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Headsup HR Solutions Private Limited today.