Team Leader

Headsup Hr Solutions Private Limited is looking for a Team Leader to join its team in Richmond Town, Bengaluru. The pay goes up to ₹33,000/month. The team is filling 3 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Kannada, English

What we are looking for

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English and Kannada
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Kannada, English
• A customer-first, calm under pressure attitude

Your responsibilities

• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Pay and perks

Compensation: ₹30,000 – ₹33,000 per month.

Quick facts

• Location: Richmond Town, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Vacancies: 3

If this job suits you, apply now — shortlisted candidates will be contacted by Headsup Hr Solutions Private Limited.