Team Leader

A new Team Leader role is open at Headsup HR Solutions Private Limited, Marathahalli ORR, Bengaluru. The pay goes up to ₹45,000/month. The team is filling 10 vacancies.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, International, Outbound | Languages : Hindi, English

Who can apply

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, International, Outbound
• Languages: Hindi, English

Key responsibilities

In this role, you will:

• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Salary and benefits

Compensation: ₹25,000 – ₹45,000 per month.

Job at a glance

• Location: Marathahalli ORR, Bengaluru, Karnataka
• Job type: Full time
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Headsup HR Solutions Private Limited.