Voice & Non-Voice Call Center Agent

Start your next role as a Voice & Non-Voice Call Center Agent with Headsup Hr Solutions Private Limited in Marathahalli, Bengaluru. You can earn up to ₹25,000/month. There are 20 open positions.

Employer’s description

Customer Support Executive Responsible For Handling Customer Queries Via Phone, Email, Or Chat, Resolving Complaints, Providing Product/Service Information, Maintaining Records, And Ensuring Customer Satisfaction With Strong Communication And Problem-Solving Skills. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic | Languages : Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic
• Languages: Hindi, English
• You are calm under pressure and polite

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

What the job involves

As a Voice & Non-Voice Call Center Agent, your work will include:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Job details

• Job location: Marathahalli, Bengaluru, Karnataka
• Job type: Full time
• Vacancies: 20
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Headsup Hr Solutions Private Limited today.