Voice & Non-Voice Call Center Agent

Looking for a Voice & Non-Voice Call Center Agent role in Marathahalli, Bengaluru? Headsup HR Solutions Private Limited is hiring now. The pay goes up to ₹25,000/month. There are 10 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound, International, Outbound, Domestic | Languages : Hindi, English

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, International and Outbound
• Basic English
• Freshers can apply
• Type: Inbound, International, Outbound, Domestic
• Languages: Hindi, English
• You are patient and calm under pressure

Salary and benefits

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Your responsibilities

Your main tasks will be to:

• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Position details

• Work location: Marathahalli, Bengaluru, Karnataka
• Interview: 10 00 AM - 12:00 PM | Monday to friday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 10
• Employment type: Full time

Apply today and take the next step in your career with Headsup HR Solutions Private Limited.