Quality Assurance Executive

Heil Pharma wants to bring on a Quality Assurance Executive for its Bakrol Bujrang, Ahmedabad team. You can earn up to ₹40,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Salary

Compensation: ₹12,000 – ₹40,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Verbal communication, Active listening, Complaint handling, CRM tools
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

Job at a glance

• Job location: Bakrol Bujrang, Ahmedabad, Gujarat
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 10 AM - 7 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

Ready to start? Upload your resume and apply to Heil Pharma today.