Telecaller

Join Helping Hands as a Telecaller in Saroor Nagar, Hyderabad. You can earn up to ₹15,000/month. There are 10 open positions.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Verbal communication, Active listening, CRM tools and Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Pay and perks

You will be paid ₹13,000 – ₹15,000 per month.

Job details

• Location: Saroor Nagar, Hyderabad, Telangana
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Helping Hands reviews applications regularly.