Telecaller

Hexanova Financial Services wants to bring on a Telecaller for its Park Street, Kolkata team. Freshers can apply. Salary is up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• Freshers are welcome to apply
• Education: Tenth Pass
• Skills: Verbal communication, Typing speed, Hindi and English, CRM tools
• No English required
• Freshers can apply
• Someone polite and calm under pressure

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Salary

You will be paid ₹10,000 – ₹15,000 per month.

Position details

• Work location: Park Street, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1

Apply today and take the next step in your career with Hexanova Financial Services.