Senior Quality Analyst

Start your next role as a Senior Quality Analyst with Heybobo Pvt Ltd in HBR Layout, Bengaluru. Salary is up to ₹40,000/month. The team is filling 5 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Malayalam, Tamil, Telugu, Kannada, Hindi, English

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Salary

You will be paid ₹23,000 – ₹40,000 per month.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Kannada, Malayalam, Tamil and Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Malayalam, Tamil, Telugu, Kannada, Hindi, English
• You are patient and calm under pressure

Position details

• Location: HBR Layout, Bengaluru, Karnataka
• Employment type: Full time
• Work mode: Work from office
• Shift: qLO9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5

Interested? Apply now on BetterJobs with your resume — Heybobo Pvt Ltd reviews applications regularly.