Operations Manager

Hi-Pack Distributors is hiring an Operations Manager in Rohini Sector 28, Delhi. Salary is up to ₹24,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Pay and perks

You will be paid ₹15,000 – ₹24,000 per month.

Requirements

• At least 2 years of relevant experience
• Education: Below 10th
• Good knowledge of Hindi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi
• Someone customer-first and polite

Quick facts

• Work location: Rohini Sector 28, Delhi, Delhi
• Vacancies: 1
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 7:00 PM | Monday to Saturday

Apply today and take the next step in your career with Hi-Pack Distributors.