Dra Collection Team Leader

A new Dra Collection Team Leader role is open at Hi Tek Syndicate, Exhibition Road, Patna. Salary is up to ₹20,000/month. 2 candidates will be hired for this role.

Note from the employer

Job Title: Team Leader Banking Recovery Job Description: We Are Urgently Hiring A Dra-Certified Team Leader For Banking Recovery. Requirements: Dra Certification Is Mandatory. Experience In Banking Recovery/Collection Will Be Preferred. Ability To Manage And Guide A Recovery Team. Good Communication And Team-Handling Skills. Ability To Achieve. 1 - 2 Years Experience Compulsory. | Languages : Hindi

What you will do

As a Dra Collection Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Salary and benefits

The salary for this role is ₹15,000 – ₹20,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Skills: Hindi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• You are patient and polite

Quick facts

• Job location: Exhibition Road, Patna, Bihar
• Openings: 2
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hi Tek Syndicate reviews applications regularly.