Quality Analyst

Hi Tek Syndicate is looking for a Quality Analyst to join its team in Kadru, Ranchi. The team is filling 2 vacancies. Salary is up to ₹13,000/month.

Employer’s description

We Are Looking For A Quality Auditor To Monitor And Evaluate Calls Handled By Telecalling Executives To Ensure Compliance With Company Standards, Customer Service Guidelines, And Process Requirements. 1 - 2 Years Experience Compulsory. | Languages : Hindi

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• A patient, polite attitude

Compensation

The salary for this role is ₹11,000 – ₹13,000 per month.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Position details

• Location: Kadru, Ranchi, Jharkhand
• Openings: 2
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Hi Tek Syndicate.