Senior Tele Caller

Join Hi Tek Syndicate as a Senior Tele Caller in Park Street, Kolkata. 6 candidates will be hired for this role. You can earn up to ₹13,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Languages : Bengali, Hindi, English

Compensation

You will be paid ₹9,000 – ₹13,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Good knowledge of Bengali, English and Hindi
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Languages: Bengali, Hindi, English
• A customer-first, polite attitude

Key responsibilities

In this role, you will:

• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Park Street, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 6
• Work mode: Office-based
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Hi Tek Syndicate today.