Bpo Manager

Join High Sight as a Bpo Manager in Bye Pass Road, Madurai. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Candidates With Experience In Any Industry With Excellant Communication Skills Can Apply. More Than 2 Years Experience Compulsory. | Marketing | Languages : English, Tamil | Type : Mutual Funds | Preferred Experience In : Real Estate

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Marketing, Mutual Funds, Real Estate and Tamil
• Basic English
• More Than 2 Years Experience Compulsory.
• Marketing
• Languages: English, Tamil
• Type: Mutual Funds
• Preferred Experience In: Real Estate
• Someone polite and customer-first

Your responsibilities

As a Bpo Manager, your work will include:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Job details

• Location: Bye Pass Road, Madurai, Tamil Nadu
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — High Sight reviews applications regularly.