Technical Support Executive

Join Highway Delite as a Technical Support Executive in Bikash Nagar, Guwahati. There are 2 open positions. You can earn up to ₹15,000/month.

Employer’s description

Provide Technical Support For Ev Hardware And Installation-Related Activities. Coordinate With Technicians And Internal Teams To Ensure Smooth Service Execution. Handle Customer Calls, Resolve Technical Queries, And Assist With Installation Scheduling. Maintain Technician Records And Update Company Systems Accurately. 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹15,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Verbal communication, Active listening, Typing speed and Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and customer-first

Key responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Job at a glance

• Job location: Bikash Nagar, Guwahati, Assam
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 2

Ready to start? Upload your resume and apply to Highway Delite today.