Textile Manager

Himpriya Silk Fab Llp is looking for a Textile Manager to join its team in Udhna, Surat. The pay goes up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

Salary: ₹15,000 – ₹30,000 per month, based on skills and experience.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are customer-first and polite

Job at a glance

• Job location: Udhna, Surat, Gujarat
• Interview: 12:00 AM - 5:00 PM | Monday to Saturday
• Openings: 1
• Working hours: 10:45 AM - 9:00 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Himpriya Silk Fab Llp reviews applications regularly.