Team Leader (Tl)

Looking for a Team Leader (Tl) role in Alandur, Chennai? Hiranya Associates is hiring now. Great for first-time job seekers. Salary is up to ₹40,000/month. 2 candidates will be hired for this role.

Employer’s description

A Team Leader Guides A Team Toward Specific Goals By Providing Direction, Delegating Tasks, Mentoring Members, And Managing Workflows, Acting As A Crucial Link Between Staff And Upper Management. Key Responsibilities Include Setting Performance Targets, Facilitating Communication, Fostering Team Motivation, Solving Conflicts, And Monitoring Project. Type : Sales, Domestic, Inbound, International, Mutual Funds | Marketing | Languages : Tamil, English

Salary and benefits

The salary for this role is ₹20,000 – ₹40,000 per month.

Day-to-day work

As a Team Leader (Tl), your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Inbound, International, Marketing, Mutual Funds, Sales and Tamil
• Female Only
• Basic English
• Freshers can apply
• Type: Sales, Domestic, Inbound, International, Mutual Funds
• Marketing
• Languages: Tamil, English

Job details

• Location: Alandur, Chennai, Tamil Nadu
• Shift: 9:30 AM - 6:00 PM | Monday to Saturday
• Openings: 2
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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