Voice Process Executive

A new Voice Process Executive role is open at Hiranya Associates, Alandur, Chennai. Freshers can apply. The team is filling 26 vacancies. Salary is up to ₹25,000/month.

Note from the employer

Make Outbound Calls To Prospective And Existing Customers .Explain Company Products/Services Clearly To Customers. Understand Customer Requirements And Provide Suitable Solutions .Follow Up With Interested Customers And Maintain Regular Communication .Generate Leads And Convert Them Into Potential Customers. Maintain Customer Details And Update. Type : Domestic | Languages : Tamil

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Domestic and Tamil
• Female Only
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: Tamil

Salary

The salary for this role is ₹14,000 – ₹25,000 per month.

What the job involves

As a Voice Process Executive, your work will include:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA.

Position details

• Work location: Alandur, Chennai, Tamil Nadu
• Employment type: Full time
• Openings: 26
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Hiranya Associates.