Email / Chat Support Executive - Ni...

Hire My Assistants KPO LLP is hiring an Email / Chat Support Executive - Ni... in Goregaon West, Mumbai. Salary is up to ₹20,000/month. 15 candidates will be hired for this role.

In the employer’s words

Act As The First Point Of Contact For Customers Via Email, Live Chat, And Social Media. Resolve Queries Efficiently, Provide Excellent Support, And Escalate Complex Issues To The Appropriate Teams While Ensuring Customer Satisfaction. Languages : English

Salary

You will be paid ₹18,000 – ₹20,000 per month.

What the job involves

As an Email / Chat Support Executive - Ni..., your work will include:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Requirements

• Open to freshers
• Education: 12th Pass
• Good knowledge of English
• Good English
• Freshers can apply
• Languages: English
• A patient, calm under pressure attitude

Job details

• Job location: Goregaon West, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Openings: 15
• Working hours: Night Shift - 7:00 PM - 4:00 AM / 9:00 PM - 6:00 AM / 10:00 PM - 7:00 AM
• Work mode: Work from office

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