Chat Support Executive

Hirenix Solutions is hiring a Chat Support Executive in Bhopal. Salary is up to ₹17,000/month. Freshers can apply. The team is filling 30 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Inbound | Languages : Hindi, English

Salary and benefits

Salary: ₹13,000 – ₹17,000 per month, based on skills and experience.

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound and Outbound
• Male Only
• Good English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Hindi, English
• Someone polite and customer-first

What the job involves

Here is what a typical day looks like:

• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Bhopal, Madhya Pradesh
• Openings: 30
• Interview: 10:00 AM - 6:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday.
• Employment type: Full time

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