Telecalling Team Leader

Start your next role as a Telecalling Team Leader with Hirva HR Solutions Private Limited in Sector 18 - Gurgaon, Delhi. The pay goes up to ₹25,000/month. 30 candidates will be hired for this role.

Employer’s description

Lead And Manage The Telesales Team To Achieve Daily And Monthly Sales Targets. Monitor Team Performance, Provide Training, And Support To Improve Conversion Rates. Handle Customer Escalations And Ensure Quality Communication With Clients. Prepare Reports, Track Kpis, And Coordinate With Management For Sales Growth. More Than 2 Years Experience Compulsory.

Salary

Compensation: ₹22,000 – ₹25,000 per month.

Requirements

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Typing speed, Complaint handling, CRM tools, Active listening
• Basic English
• More Than 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

What the job involves

• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.

Job details

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Vacancies: 30
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

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