Senior Operations Executive

Hnco Organics Private Limited has an opening for a Senior Operations Executive based in Ashram road, Ahmedabad. The pay goes up to ₹40,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound, International | Marketing | Languages : Gujarati, Hindi, English

Salary and benefits

The salary for this role is ₹30,000 – ₹40,000 per month.

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: English, Gujarati, Hindi, Inbound, International, Marketing, Outbound
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound, International
• Marketing
• Languages: Gujarati, Hindi, English
• You are polite and patient

Job at a glance

• Location: Ashram road, Ahmedabad, Gujarat
• Working hours: 10:00 AM - 06:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Hnco Organics Private Limited.