Telecaller

A new Telecaller role is open at Hosco Private Limited, Mahatma Gandhi Road, Kolkata. You can earn up to ₹15,000/month. There are 2 open positions.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Languages : Bengali, Hindi, English

Salary and benefits

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Roles and responsibilities

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Comfortable with Bengali, English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Bengali, Hindi, English
• Someone patient and customer-first

Quick facts

• Work location: Mahatma Gandhi Road, Kolkata, West Bengal
• Shift: 2.00 PM - 11.00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2
• Work mode: On-site
• Interview: 02.00 PM - 4:00 PM | Monday to Saturday

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