Voice & Non-Voice Call Center Agent

Hr Globe Recruitment Service has an opening for a Voice & Non-Voice Call Center Agent based in Ranigunj, Hyderabad. The pay goes up to ₹18,000/month. 25 candidates will be hired for this role. No experience? You can still apply.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi

What the job involves

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Compensation

Compensation: ₹13,000 – ₹18,000 per month.

Who can apply

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of Hindi
• Good English
• Freshers can apply
• Languages: Hindi
• A polite, patient attitude

Position details

• Work location: Ranigunj, Hyderabad, Telangana
• Job type: Full time
• Vacancies: 25
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Apply today and take the next step in your career with Hr Globe Recruitment Service.