Service Assistant

IBA Approved Packers And Movers Gurgaon wants to bring on a Service Assistant for its Sector 14 - Gurgaon, Delhi team. The pay goes up to ₹12,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of CRM tools, Complaint handling, Verbal communication and Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Pay and perks

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Quick facts

• Location: Sector 14 - Gurgaon, Delhi, Delhi
• Openings: 1
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Ready to start? Upload your resume and apply to IBA Approved Packers And Movers Gurgaon today.