Voice/Chat Process Executive- Femal...

IBV Technologies Private Limited is looking for a Voice/Chat Process Executive- Femal... to join its team in Raja Park, Jaipur. Salary is up to ₹20,000/month. 10 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Inbound, International | Languages : English

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: English, Inbound, International, Outbound
• Female Only
• Good English
• Freshers can apply
• Type: Outbound, Inbound, International
• Languages: English
• A polite, patient attitude

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.

Compensation

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Position details

• Work location: Raja Park, Jaipur, Rajasthan
• Vacancies: 10
• Working hours: 9:00 AM - 5:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Employment type: Full time
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — IBV Technologies Private Limited reviews applications regularly.