Customer Care Executive

Icici Lombard General Insurance Co Ltd is hiring a Customer Care Executive in Scheme No 54, Indore. The team is filling 30 vacancies. Great for first-time job seekers. The pay goes up to ₹23,000/month.

In the employer’s words

Icici Lombard Is Hiring, Customer Support Executives In Indore. Graduates With 6+ Months Experience And Fluent English Can Apply. Salary: 2.10 To 2.79 Lpa + Up To 27% Bonus. 5 Days Working, Rotational Shifts, Rotational Week Offs. Contact Hr Harshita Sharma At 9755960649 To Apply. Type : Inbound, Outbound | Languages : Marathi, Hindi, English

Salary

You will be paid ₹12,000 – ₹23,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Inbound, Marathi and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• Someone calm under pressure and polite

Quick facts

• Location: Scheme No 54, Indore, Madhya Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Timings: Rotational Shifts
• Vacancies: 30
• Work mode: On-site
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Icici Lombard General Insurance Co Ltd.