Quality Analyst

Icici Lombard General Insurance Co Ltd has an opening for a Quality Analyst based in Scheme No 54, Indore. The pay goes up to ₹43,000/month. 4 candidates will be hired for this role.

In the employer’s words

Quality Analyst (Sales), Minimum 2 Years Qa Experience In Sales Required. Graduation Mandatory. Salary Up To 5 Lpa. Must Be Fluent In English, With Knowledge Of Ai Tools And Ai Audit. Shifts - Rotational Shifts And Rotational Week Offs. Job Location - Indore, Poc - Hr Harshita - 9755960649, Mail Id - Harshita.Sharma@Ext.Icicilombard.Com. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

Who can apply

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi and Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• Someone calm under pressure and customer-first

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

What you get

Compensation: ₹25,000 – ₹43,000 per month.

Quick facts

• Work location: Scheme No 54, Indore, Madhya Pradesh
• Working hours: Rotational Shifts, Rotational week offs, 5 days working
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4
• Job type: Full time
• Work type: Work from office

Ready to start? Upload your resume and apply to Icici Lombard General Insurance Co Ltd today.