Telecaller

Icos Netvision Office wants to bring on a Telecaller for its Shivpur, Varanasi team. The pay goes up to ₹15,000/month. 2 candidates will be hired for this role.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

What you get

You will be paid ₹10,000 – ₹15,000 per month.

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English and Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• A customer-first, calm under pressure attitude

What you will do

As a Telecaller, your work will include:

• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Job location: Shivpur, Varanasi, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time

Apply today and take the next step in your career with Icos Netvision Office.