Telecalling Team Leader

A new Telecalling Team Leader role is open at Ideal Talent Hunt, Naroda, Ahmedabad. There are 2 open positions. Salary is up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Domestic, Inbound, Mutual Funds | Languages : Gujarati, Hindi, English | Preferred Experience In : Real Estate

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Gujarati, Hindi, Inbound, Mutual Funds and Real Estate
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Mutual Funds
• Languages: Gujarati, Hindi, English
• Preferred Experience In: Real Estate

Pay and perks

Compensation: ₹25,000 – ₹35,000 per month.

Roles and responsibilities

As a Telecalling Team Leader, your work will include:

• You will identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Naroda, Ahmedabad, Gujarat
• Openings: 2
• Work type: On-site
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Ideal Talent Hunt.