Telecaller

Idreamdevelopers has an opening for a Telecaller based in Dr Jaganathan Nagar, Coimbatore. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with CRM tools, Typing speed, Complaint handling, Active listening
• Female Only
• Basic English
• Freshers can apply

Position details

• Work location: Dr Jaganathan Nagar, Coimbatore, Tamil Nadu
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Idreamdevelopers.