Team Leader

Idyllic Group of India Pvt Ltd is hiring a Team Leader in Taratala, Kolkata. Salary is up to ₹20,000/month. 5 candidates will be hired for this role.

In the employer’s words

Handle Customers Inbound And Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic | Languages : English, Hindi, Bengali

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Hindi, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic
• Languages: English, Hindi, Bengali

What you get

You will be paid ₹12,000 – ₹20,000 per month.

Roles and responsibilities

• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Quick facts

• Work location: Taratala, Kolkata, West Bengal
• Work mode: Work from office
• Openings: 5
• Shift: 10:00am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Idyllic Group of India Pvt Ltd.