Telecaller

IFB Care wants to bring on a Telecaller for its Tumkur Road, Bengaluru team. The pay goes up to ₹12,000/month. No experience? You can still apply.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Verbal communication, Hindi and English, Complaint handling and Typing speed
• Basic English
• Freshers can apply
• You are customer-first and calm under pressure

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Salary: ₹11,000 – ₹12,000 per month, based on skills and experience.

Position details

• Work location: Tumkur Road, Bengaluru, Karnataka
• Job type: Full time
• Work mode: Office-based
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to IFB Care today.