Telecaller

Looking for a Telecaller role in Chattarpur, Delhi? IGI Udaan Services is hiring now. No experience? You can still apply. The pay goes up to ₹10,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Compensation: ₹7,000 – ₹10,000 per month.

What you will do

• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Requirements

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Active listening, Verbal communication, Typing speed and CRM tools
• Basic English
• Freshers can apply
• Someone patient and customer-first

Position details

• Job location: Chattarpur, Delhi, Delhi
• Work mode: Office-based
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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