Telecaller

A new Telecaller role is open at IIera Estate, Dwaraka Nagar, Visakhapatnam. Salary is up to ₹12,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

You will be paid ₹10,000 – ₹12,000 per month.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Hindi and English, Active listening, CRM tools, Complaint handling
• Basic English
• Freshers can apply
• A calm under pressure, polite attitude

What the job involves

• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Quick facts

• Location: Dwaraka Nagar, Visakhapatnam, Andhra Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — IIera Estate reviews applications regularly.