Customer Support Team Leader

Join Ikamate Hr India Private Limited as a Customer Support Team Leader in Dantali, Ahmedabad. Salary is up to ₹25,000/month. There are 10 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound

Your responsibilities

As a Customer Support Team Leader, your work will include:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Inbound and Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• You are customer-first and polite

Salary

The salary for this role is ₹20,000 – ₹25,000 per month.

Position details

• Job location: Dantali, Ahmedabad, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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