Customer Care Executive - Jobs In D...

Start your next role as a Customer Care Executive - Jobs In D... with Ileads Auxiliary Services Private Limited in Dalanwala, Dehradun. There are 30 open positions. You can earn up to ₹20,000/month.

In the employer’s words

A Customer Care Executive Is Responsible For Handling Customer Interactions, Resolving Queries, And Ensuring A Positive Customer Experience. They Respond To Calls, Emails, Or Chats, Provide Accurate Information About Products Or Services, And Address Complaints Efficiently. The Role Involves Maintaining Customer Records, Following Up On Issues. Type : Outbound, Inbound

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Inbound and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• A calm under pressure, customer-first attitude

Roles and responsibilities

In this role, you will:

• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Compensation: ₹10,000 – ₹20,000 per month.

Job details

• Job location: Dalanwala, Dehradun, Uttarakhand
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 10:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 30
• Work mode: On-site
• Job type: Full time

Apply today and take the next step in your career with Ileads Auxiliary Services Private Limited.