Malayalam Voice Process

A new Malayalam Voice Process role is open at iMarque Solutions Pvt. Ltd, Teynampet, Chennai. The team is filling 15 vacancies. Salary is up to ₹18,000/month.

Note from the employer

Language - Malayalam Role - Handle Customer Calls In Malayalam And Provide Accurate Information And Support.Resolve Customer Queries Professionally While Maintaining A Positive Experience.Record Call Details And Update Customer Information In The System.Meet Daily Performance, Quality, And Customer Satisfaction Targets.Hr - 9884033533. Languages : Malayalam, Malayalam

Compensation

Compensation: ₹15,000 – ₹18,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Skills: Malayalam
• Good English
• Freshers can apply
• Languages: Malayalam, Malayalam

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Teynampet, Chennai, Tamil Nadu
• Openings: 15
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

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